Were mobile phone consumers ready for the direct sales model from Google?
It seems that the direct sales channel used by Google is not suitable for its consumer focused Nexus One. Slashdot.Mobile pointed out a number of high number of complaints building in the Google forums as both HTC and T-Mobile turn back consumers complaints.
The primary get help page features an introductory video and a few text links and a “activate my phone” button. Google include a link “See what other Android users are saying” which seemed to be filled with basic questions that would normally be handled by the retailer or telecommunication provider selling the device.
The sheer scale of languages that the device must support seems to be another area that the Nexus One fails customer support as the forum is only offered in English. The problem is that one of the more common questions revolves around other languages and their support on the device.