So while Skype is down it's a shame but I congratulate their team from being much more transparent about the issue and what they are doing to solve it than most companies.
It seems that around 6 hours ago a large number of people started having problem signing into Skype, which for anyone who uses their great service fairly unusual. Because of the process that Skype uses to find which location or device you are using to access Skype they use what they refer to as supernodes. The only funny thing is that the solution to the problem is to create mega-supernodes but would have been far more cool if they called them super-meganodes and applied an evil laugh.
So stay tuned and while many accounts are still experiencing issues from signing into their Skype account, I just tested my Skype number and it appears to be functioning correctly and it’s likely any IMs will be saved and be delivered progressively through the day as full service is restored.
What Skype did right!
- Skype managed to get an official post up apologising for the downtime, explaining why the issue occured and where to seek updates from with a link to their Twitter account.
- Skype twitter account sent out regular updates every hour or so with an update 13 minutes ago that things are slowly returning to normal
- They also advised how long it might take for everything to be back to normal
So while Skype is down it’s a shame but I congratulate their team from being much more transparent about the issue and what they are doing to solve it than most companies. So thank you Skype and I’m sure you are now ready for the influx of calls that will be going through your platform over the next few days as part of Christmas.